After-sales that protects your brand in the Nordics
We manage customer support, returns and brand communication across Sweden, Norway, Denmark, and Finland – ensuring every customer interaction reflects your brand standards.
Service that scales across all four Nordic markets
4 countries supported
Sweden, Norway, Denmark, Finland
5-star service scores
Fast resolution protects brand reputation
Thousands of customer cases managed annually
Flexible support model
Guidance, returns, replacements and troubleshooting when needed
Supporting both retail and D2C with one unified service model
Customer service is a direct extension of your brand. Our teams follow clear response times, brand-aligned communication guidelines, and structured escalation paths – ensuring every customer interaction reflects the standards you set globally.
Brands choose IBP because we treat after-sales not as a cost center, but as a driver of trust and loyalty
✓ Retail channel support
✓ D2C channel support
✓ Brand-specific tone of voice
✓ Issue trend reporting for HQ
✓ Feedback loop into marketing, operations, and retail
Closing the loop between customers and your team
Every support ticket is a data point. We track issue trends – product defects, shipping complaints, feature requests, common questions – and report them to your team.
This closes the loop between your Nordic customers and your product, marketing, and operations teams. You see what’s happening in-market without having local staff.
Talk to us
Whether you’re interested in partnership, joining our network or just want to connect.
